At star jersey, we strive to provide a satisfying shopping experience for all our customers. However, we understand that there may be occasions where you may need to return a product. Here is our refund policy to guide you through the process.
Refund Conditions
- We offer refunds for items that are defective, damaged, incorrect, or not as described on our website.
- Items must be returned within 30 days of the purchase date.
- The item must be in its original packaging, with all tags and labels attached, and in an unused condition.
- Customized or personalized items are generally not eligible for refunds, unless there is a defect or mistake in the product.
Refund Process
- Please contact our Customer Service team through email official@starjersey.net and WhatsApp(+44 7498 170091) to initiate the refund process.
- Provide your order number, the reason for the refund, and any other relevant information.
- Our team will review your request and get back to you with further instructions.
- Once approved, you will be required to return the item to us at the provided address.
- We will process the refund once we receive and inspect the returned item.
Refund Methods
- Refunds will be issued to the original payment method used for the purchase.
- If the original payment method is no longer available, we will provide alternative refund options.
Shipping for Returns
- The original shipping fee is non-refundable.
Refund Timeline
- We aim to process refunds as quickly as possible, but the exact timeline may vary depending on the payment method and bank processing time.
- Typically, you should expect to receive your refund within [specific number of days, e.g., 5-10 business days] after we receive and inspect the returned item.
- PayPal: 1-5 business days
- Credit/Debit Card: 1-15 business days
Refund Amount
- If you receive less than the original amount, you can contact your bank to check the above.
- Refunds are based on the actual price paid, not the sales price.
Thank you for shopping with star jersey. We appreciate your understanding and cooperation in adhering to our refund policy.